After my earlier post on Michael Vick and his apology, I was contacted by the folks at HCD Research about some interesting research they did on the believability of Michael's apology moment by moment.
Turns out that HCD got a panel of 300 folks to watch the apology and to move their mouse either left or right to indicate how much they believed or did not believe Vick as he apologized. As you can see in the video, he was doing fairly well when he was saying he was wrong straight up.
But when he said he'd come to realize that dog fighting was wrong, people didn't believe him. And when he said he'd found Jesus, his credibility fell to near zero.
This sort of "dial testing" has been used for years to test ads and the like. I wasn't aware of MediaCurves using an online panel and a mouse to do it before they reached out. This is a fascinating way to analyze what "works" and doesn't work in public relations.
If you look at the MediaCurves channel in YouTube, you can watch similar panels about American Idol, Barry Bonds, and the apology of Cardinal Roger Mahony. Great stuff.
Thanks to Marcella Inserra at HCD Research for reaching out to me. A) It's the first time I've been "pitched" as a blogger, so I feel all grown up now and B) It was really interesting.
Friday, September 14, 2007
Michael Vick Apology Believability Varied Moment by Moment
Posted by ~Jim Tobin at 9:07 AM
Labels: crisis PR, marketing mistakes, michael vick, YouTube
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